Inbound Marketing and Social Media:

A Recipe for Success Online

Inbound marketing is successful when you view it in terms of a combination of permission marketing and search driven marketing. In other words, you want to be where your potential clients are….when your potential clients are searching for your services. If you are not, you will be ineffective and your inbound marketing strategy will fail.

Central  Hub: You must view your website in terms of a central hub. The idea is to drive as much traffic as possible to your hub by creating excitement, authority, and, above all, interesting content.

Video: We are in the video generation most online advertising and inbound marketing is driven by video. That is where the lion’s share of your clients will come from. An effective video campaign will send your business soaring, a lackluster video campaign will kill it!

Blogging for Business: Blogging is crucial! In fact, the static website of just a few pages is on its way out…if not dead already! The website that is primarily image-based, particularly when it comes to text, is worthless. You will derive ZERO SEO value from images alone. When a website full of images is crawled, it shows up as blank. A balance of text, images, and video is essential. Blogging also develops interest in your business and provides a line of communication between you and your clients that is invaluable. Blogging is essential for any business trying to grow and relate to their target market long term.

Viral Video and the Rest of the Online Guru Hocus Pocus: Forget about viral! Yes, that’s right…forget about it! If you intentionally set out to create a viral video or make some other sort of online media go viral, it will almost certainly fail! Focus on quality content that will interest your target market and get shared.

Note: I have videos and articles on websites around the world and very few, if any, would be considered viral. But they all get shared and it all translates into backlinks, subscribers, social media connections, clients, and friends.

Yes, friends!

Redirects: Redirects can be useful but if you are hoping to derive any SEO value from a super domain name that you are only using as a redirect to your not-so-great url, you are wasting your time, money…and a quality domain name too boot!

Articles: Articles accomplish several things at once. Articles establish you as an authority in your niche, they deliver backlinks to your main hub (although this is changing), and they drive traffic to your main hub. Even with the new shifts in Google’s algorithm, article marketing is still a crucial component of a solid inbound marketing strategy.

John Jones: Who is your target market? What does he look like? What are his interests? How does he dress? You must be able to SEE John Jones in order to relate to him…or Jane Jones for that matter!

Social Media: Social media is also essential! All of the components of an effective inbound marketing strategy must work together, in concert, if you are going to succeed. This is not an optional strategy, it is imperative if you want to compete in today’s market. Linkedin, Twitter, Facebook (both personal and a fan/business page), YouTube, Dailymotion, Break, Viddler, Foursquare, and others are the key to social media success. Ping.fm is the best way to reach most of the core social media sites in one blast, Hellotxt is another, and XeeSM.com is the third. If you integrate these social media hubs into your overall strategy it will make your job much easier.

Warning: Do not use social media as a vehicle to spam your followers or you will kill any suucess you may have otherwise achieved! Additionally, if you spam, all you will have following you are fellow spammers…and they will eventually unfollow you as well!

Additional Blogs: Google’s Blogger, Squidoo, HubPages, and others are also useful and can be tied directly into your social media hubs for constant updating! These should be included, as they are virtually effortless to maintain and they do end up on page one!

Keyword Research: Most keywords are insignificant. Many businesses beginning to explore inbound marketing focus on keywords that drive ZERO traffic to your website. The key is to know not only what terms are searched for, something Google does well, it is crucial that you know which keywords get the most CLICKS! Click through rate is crucial.

Google Analytics: Metrics are also key! You must know who is visiting your website and where they are coming from if you are to develop and intelligent and effective, long term inbound marketing strategy.

Testing: A/B testing is probably the simplest and most effective, at least when starting out. Long term strategies can be added from there.

Consistency: An inbound marketing strategy must be applied daily if it to work! Social media can be time intensive at first. The longer you do it, the easier it will become. Blogging must be done at least 3 times per week for best results. A video blog with adequate text to introduce and provide a synopsis of the video can make all the difference in terms of SEO value.

SEO: SEO or search engine optimization is a long term strategy! Yes, there are certain tweaks and some people believe Google provides a bit of a nod to new entities on the web…but that is debatable. Google is King Kong on the Internet right now and they are changing their algorithms constantly. The best strategy is one that is keyword rich and delivers superior content.

Video, Article, and Social Media Delivery Software and Memberships: There are several delivery systems in the form of membership sites and software that can be used to make you job easier. It is crucial to use these systems in order to reduce the amount of time you must spend on tedious projects…or get your employees in on it and have them do it. In the long run, your labor costs will kill you. It is best to use the membership sites available to you. We will review many of these as we progress.

Video Creation: There are several video sharing and video creation sites online. Animoto is simple and effective for creating short, interesting videos. Vimeo, Viddler, YouTube, Dailymotion, and several other video sharing sites will allow you to add your own logo and message for a fee. It is well worth it long term. While placing YouTube videos on your blog and website may be cost effective short term, long term you want to create your own identity without relying on YouTube. I have integrated my Flip MinoHD videos through Camtasia to Screencast. Others use Amazon’s video platform and still others Brightcove. Whatever the platform, make sure you learn all the ins and outs, so it remains trouble-free and cost effective!

In the next article I will discuss several sites I recommend you set up profiles on and how to do it for next to nothing and with little effort. Your profile should be keyword rich and your image a professional and/or easily identifiable one. In addition to Google’s Keyword Tool, I sincerely feel that Market Samurai is the class online at this time. Check it out for free & then upgrade if you like it!

I love it!

Discussion: We will discuss any questions or comments you may have and raise here. I hope this helps you as you begin, at once, to create your new and Ultimate Internet Image…or help others to get there!

I look forward to sharing ideas and/or working with you and believe we can position you to do great things in your niche as a brick and mortar business, an online business, or as an Internet, inbound marketing consultancy!

John Zajaros (Jack)
The Ultimate Internet Image
Lakewood, Ohio 44107
440-821-7018 (cell)
johnzajaros@gmail.com

Note: Just assume links are affiliate links and that way there can be no misunderstandings!

Entrepreneurial Success Traits

The Importance of Focus

Internet and Inbound Marketing Success, the Entrepreneur, and Focus

I know, I know! I really couldn’t settle on a title…so I figured the next-best solution was the shotgun approach. I could tell you I’m testing it and all of that…but that would be bunk.

So, I’ll just tell it like it is…like I always do! Why change after 55 years?

Note: I will discuss this topic, and that of distraction and time management, in greater depth in The Ultimate Internet Image’s upcoming ebook, Inbound Marketing A through Z, scheduled to be released to our subscribers on September 7, 2010. You can find the details for it and the contest on the home page (link right above you). I would suggest entering the contest…the odds are fantastic right now and someone is going to win a nice little Apple iPod Touch and some other nice prizes!

So, check it out.

OK, done with the commercial!

I have added a couple of videos below.

The first is by David McCandless and his TED talk is entitled:

The beauty of data visualization

The second is by Gary Flake and is entitled:

Is Pivot a turning point for web exploration?

The latter is very exciting because it goes hand in hand with the recent discussion about TweetPivot in The Inbound Marketing Week in Review and in the follow up interview with Chris Arnold of TweetPivot. Chris is a great guy and you can follow him on Twitter at @GoodCoffeeCode

Phew! Lots of links…sorry…but they’re for a good cause!

The two videos mentioned above deal with information overload and focusing on information (data) in a very different way. I think if you take the time to watch them, and read the accompanying article below (of course!), you will find you have a better, perhaps somewhat different perspective than when you arrived.

At least that is my hope!

For now, I want to talk about focus as it relates to Internet marketing, inbound marketing, and online entrepreneurial endeavor.

Peter Baskerville states that:

“Entrepreneurs know better than most, the power generated by focus.”

I agree!

However, I would qualify it somewhat by stating that successful entreprenuers know how to focus. I would also suggest that a large part of that success comes from our ability to focus in spite of the many obstacles in our way; and, in particular, in spite of information overload.

I suggest that, in spite of the myriad distractions, changes, and hurdles that may confront us, thus obstructing our path, we as entrepreneurs are able to keep ourselves, and those working for and with us, focused on the ultimate result, either an immediate or long term goal; and, usually both.

The successful entrepreneur, complete with the obsessive tendencies we often display towards our passion, and in spite of many obstacles and distractions noted above, will maintain focus and get the job done.

It is important to distinguish between the word entrepreneur and the phrase successful entrepreneur.

Additionally, it is important to understand the characteristics that define entrepreneurial success. Understanding the distinctions between the two, and the characteristics that define success in this realm, we can begin to understand what defines a successful entrepreneurial endeavor.

Interestingly, there are a great many individuals referring to themselves as entrepreneurs.

In today’s world, it is easy to claim to be almost anything!

It takes minutes to set up a website or blog and be online today. I can do it in less than 5 minutes…tops.

In a moment a relative unknown can go toe-to-toe with a reputable firm, established and able to deliver on their promises…and no one is the wiser.

Whether in Internet marketing, inbound marketing, or some other niche specific online endeavor, people referring to themselves as entrepreneurs are everywhere. People calling themselves “gurus” are just as common. And I’ve discussed the latter until I’m blue in the face.

There are entrepreneurs and then there are Entrepreneurs; and, there are Gurus and then there are “gurus.”

For more on this you can read:

The Top 10 Guru Survey and the Truth About Internet Marketing Gurus

This is both exciting and worrisome. Exciting, because it allows a relative unknown to step up and do incredibly exciting things. Worrisome, because it also allows the bottom feeders to surface, grab their prey, and submerge never to be seen or heard from again.

Sadly, the latter muddies the waters for the former and makes it difficult for the legitimate entrepreneur to establish himself or herself.

However, there are a few young (meaning: new on the scene), successful Internet marketers, inbound marketing consultants, and/or online marketing specialists who have been able to break through and establish themselves as successful entrepreneurs, in spite of these obstacles, by remaining focused on their ultimate desire through service to others.

When all is said and done, there are very few truly successful entrepreneurs.

Why?

I think it comes down to several things but an essential characteristic or trait for successful entrepreneur is, as stated above, the ability to focus and remain so in spite of obstacles and distractions; and, information overload is one of the biggest, if not the biggest, distraction in the online world.

In other words, the ability to remain focused, to remove all obstacles and distractions from our path, is the key ingredient to success…and a real challenge for online marketers in any sphere.

Whether an entrepreneur is solely focused on Internet marketing (e.g., as an information marketer, affiliate marketer, or some other specialty) or is exploring some other sales and marketing niche (e.g., inbound marketing), the amount of information and the shear volume of noise is deafening.

Seth Godin referred to the subject of noise on his blog today:

The blizzard of noise (and the good news)

While Mr Godin was talking about noise and the online world, particularly in the context of the familiar versus the unfamiliar, it is a constant theme of his…and for good reason!

An Aside: It is interesting, and I have mentioned this before, how many times we will be thinking of something, writing about it or whatever, and suddenly it seems that several people are talking about the same thing. The fact is, they always were, it’s just that we weren’t looking in that direction, at the shooting stars, until now!

I wrote an article about this topic just the other day and you can find it at:

Shooting Stars, Abraham Lincoln, Prayer, The Beatles, and Commitment

Interestingly if you are pursuing an entrepreneurial endeavor as an inbound marketing consultant, there is always something appropriate, something interesting, and/or something useful. However, to avoid information overload, we must settle on what a few trusted sources and resources, what feels and fits best, and stick with them…remaining focused on our primary task above all else.

So, what are the characteristics of a successful entrepreneur as related to focus?

• The ability to remain focused in spite of setbacks
• The ability to remain focused in spite of distractions
• The ability to remain focused in spite of unforeseen changes (flexibility)
• The ability to maintain focus in our personal lives, because personal problems (i.e., family issues, health concerns, etc) are a major distraction and can and will undermine our entrepreneurial endeavor or endeavors
• The ability to keep others we depend on focused in order to get the job done; and thus meeting and exceeding goals and objectives, both personal and professional
• Passion – Passionate about our work, about others, about our family, and about life in general
• Concentration – Again to the point of obession but not to the point of myopia. Marketing myopia, discussed previously and again in our upcoming ebook release can be and often is the entrepreneurial kiss of death
• Prioritize Everything – Prioritize to the point of obsession! While making sure you have the small things taken care of, be aware of the ultimate prize. I suggest the video below: Rory Sutherland: Sweat the small stuff
• The ability to compartmentalize the various components of our lives and the task at hand…in the context of overall personal and business goals
• “Single-minded with an eye-constantly-on-the-prize” Peter Baskerville
• Entrepreneurs rarely, if ever quit (The Dip being the qualifier here - Seth Godin’s book is a must)

Ultimately, entrepreneurs must have the ability to focus, as if with blinders on, until the job is done. This is extremely difficult in today’s world. The Internet is a cacophony of sound, literally and figuratively; and, it is difficult, if not impossible, to remain focused to the exclusion of all unnecessary distraction.

One of an entrepreneur’s greatest assets is curiosity. Curiosity is also one of an entrepreneur’s greatest enemies!

It is an inquisitive mind that is always looking for the next-great opportunity, the next-best thing. However, if one is to succeed as an entrepreneur, it is imperative that we remain focused and as ourselves one thing. Yes, it is always important to keep an eye open for the next great opportunity…just so long as it is not a distraction.

Consequently, there is a constant balancing act going on between what may translate into something real and what must be done now…in order to accomplish the task at hand.

Ultimately, the question that must be asked and answered is this:

Will this get me closer to my main desire, the task that will take me that much closer to my ultimate goal?

If not?

Then you must walk away!

Why?

Because there is simply too much noise online today and if you are not working toward the completion of the task at hand?

You are walking away from it!

The former is crucial and the latter is self-defeating.

In order to succeed in today’s connected world, any of us, we must be able to tune-in in order to enhance our knowledge and learn what is necessary to go forward toward the completion of our task.

And, we must know when to tune out, to put the blinders on, and focus on our primary goal to the point of obsession.

“Unfocused energy dissipates whilst focused energy, like the sun’s rays, through a magnifying glass BURNS!” PB

I also like Marc Joyner’s analogy of the knife and the box.

I will save that for another time…or you can ask me in the comments below and I will be happy to explain. In either case, please leave a comment.

I have added the videos below for you. The videos are useful and quite appropriate, both narrowly and broadly speaking.

Thank you for taking the time to read and comment. Please remember to subscribe!

John Zajaros
The Ultimate Internet Image
Lakewood, Ohio 44107
216-712-7004
Skype: johnzajaros1

Note: Peter Baskerville is an Australian entrepreneur who likes to call himself “a New Venture Architect.” Peter recently discussed the traits and characteristics required for success as an entrepreneur in a Google Knol. The Knol was entitled: Characteristics of an Entrepreneur: The A to Z of the characteristics of an entrepreneur. You can access this Knol through the linked quote above.

David McCandless: The beauty of data visualization

“David McCandless turns complex data sets (like worldwide military spending, media buzz, Facebook status updates) into beautiful, simple diagrams that tease out unseen patterns and connections. Good design, he suggests, is the best way to navigate information glut — and it may just change the way we see the world.”

Gary Flake: Is Pivot a turning point for web exploration?

“Gary Flake demos Pivot, a new way to browse and arrange massive amounts of images and data online. Built on breakthrough Seadragon technology, it enables spectacular zooms in and out of web databases, and the discovery of patterns and links invisible in standard web browsing.”

Rory Sutherland: Sweat the small stuff

“It may seem that big problems require big solutions, but ad man Rory Sutherland says many flashy, expensive fixes are just obscuring better, simpler answers. To illustrate, he uses behavioral economics and hilarious examples.”

Inbound Marketing, the Central Hub (spot), and The Ultimate Internet Image

The focus of recent blog posts here at The Ultimate Internet Image (UII) has been on the initial inbound marketing consultation and competitive assessment with prospective clients. However, while discussing much of what we cover with new UII clients, we left out a critical concept, perhaps the most important component of all:

The inbound marketing concept I left out is the one that pulls the entire strategy together, providing its emphasis and its focus.

I refer to the above mentioned inbound marketing component as the central hub strategy or, in its complete form:

The Ultimate Internet Image’s Central Hub Strategy!

For those of you serving small to medium-sized, traditional brick and mortar businesses, service organizations, service-oriented businesses, associations (non-profit and for profit), and professional practices; and, in particular, for those of you plying your trade in the inbound marketing consulting field, the name probably sets off bells and whistles. However, the name for the strategy was developed independently of, and before I personally knew anything about, the King Kong of inbound marketing – software – firms:

Hubspot!

Great ideas spring to mind everywhere and at once…or simultaneously. It has happened throughout history in business, science, manufacturing, inventing, and myriad other pursuits. The Theory of Evolution, the telephone, the telegraph, and many other theories, ideas, and inventions were independently developed because, whatever it was that was created, it was the next, logical step in science, manufacturing, academia or whatever; and, it was obvious to many individuals separately, and at once.

In other words, great minds think alike!

The idea of an inbound marketing central hub, a hub spot, is also the logical, next-step in a line of thinking that was at first revolutionary and has now taken hold and become accepted across the Internet and around much of the developed and developing world when we discuss and apply marketing strategies.

You have, no-doubt, viewed several of the central hub spot models various inbound marketing consultants and inbound marketing consulting firms have developed for social media, specifically, and the various segments of inbound marketing, generally.

Here are a few variations on the inbound marketing central hub model:

This is one of the better images for illustrating the inbound marketing central hub strategy model. This image, from FredCavazza.net, shows the arrows pointing out from the center. They need to point in with the attention, focus, and traffic being driven inward towards the center hub.

This social media landscape image is one of the better ones I have found. There are a myriad of images, as many images as artists and the inbound marketing consulting firms hiring them to create them. This image can also be found at East One Marketing.

Unfortunately, the inbound marketing central hub model images are still all over the place when it comes to focus and message! I am certain this will change in time but for now we have to take the good with the bad. Hopefully, distinguishing between the former and the latter and choosing wisely.

The inbound marketing central hub strategy seems to be heading in the right direction with the starfish imagery. Simple, attractive, and easy to understand, this is a much better visual representation of the central hub model.

This image, an interesting take on the central hub model and visually attractive, has also made the rounds. I am acknowledging both although provenance appears to belong to WebGuild.org with permission to use the image being granted to Cyberconsulting.com

I suggest that the inbound marketing central hub image directly above is on the right track and is visually attractive…while simple and easy to follow. Some key ingredients are missing but it is effective and closer to the idea of an inbound marketing central hub than many others being offered today.

This image can be found at CyberNet Consulting Inc: Innovative Technology Solutions, as well as at WebGuild.org.

The Inbound Marketing Central Hub Strategy Meets NYC Transit. Source is Intersection Consulting's Flickr photostream at: http://www.flickr.com/photos/intersectionconsulting

This image is attributed to Mark Smiciklas, MBA of Vancouver, BC. Mark is a Vancouver Marketing Consultant. Mark has several very interesting images added to his Flickr photostream, noted above, and he invites visitors to his marketing consultancy’s site to find him on Facebook and to view is LinkedIn profile. I would also recommend Mark’s slideshare Social Media Strategy, it is quite good.

This image appears to belong to David W. Crompton, Special Brands, Amsterdam, Netherlands http://specialbrands.net/2009/02/26/friendfeed/

The trouble with attribution is provenance. The LocalGoogleGuru has offered this by way of his Flickr photostream. He appears to have been granted use of (rights to) the image by Daniel Crompton (Technorati profile) and his General Musing blog, mentioned above. I want to make sure both men get credit for the work. Their links are embedded here.

The flowchart has been around since Christ left Chicago, to put it bluntly. The flowchart has it uses and has been around for a long time because people learn linearly, from A to Z. Consequently, the flowchart has remained a mainstay of many marketing presentations. I would argue that for our purposes, for inbound marketing consulting presentations, the flowchart may not be as effective as the inbound marketing central hub model.

I would love to hear your thoughts!

The Social Media Process: Can you follow this? Will a client be able to? Unfortunately, we see a lot of this being offered. I have doubts as to whether or not Damien Basile was serious or kidding around with us but this kind of thing shows up...a lot! http://www.flickr.com/photos/damienbasile/3629544077/sizes/z/in/photostream

As you can see, I hope, we are heading in the wrong direction. The image above is what I call Social Media Flow Chart Run Riot! Based on one of the comments under this image on Flickr, this may have been offered in jest (?). This sort of thing shows up a lot in inbound marketing and social media presentations.

Who can follow this?

If you were making a presentation to a client who is attempting to make head or tails of the Internet, will they know what this all means?

Probably not!

The Mind Map is an interesting adaptation and it often looks more like art then a marketing tool. This image came from http://www.flickr.com/photos/zipckr/4688416205/sizes/z/in/photostream

The Mind Map is an interesting phenomenon. In many ways it reminds me of Where’s Waldo? I have received mind maps so intricate I actually had to use a magnifying glass to see everything because when I tried to enlarge it, it grayed out on me.

Some are very cool, like this one.

This image came from the Flickr photostream of Zipckr. From Zipckr’s photostream I ended up at a very cool mind map site with mind maps that truly seem more like art.

Check out the How to Twitter and How to StumbleUpon Mind Maps!

As you can see, when it comes to imagery, we are still all over the place with hard to grasp charts, graphs, maps, etc.

There are many more social media and inbound marketing graphs, tables, flow charts, and the like.

Check them out by “Googling” the search phrase:

Social Media Images

The main problem is that, not unlike many of the inbound marketing strategies I have come across and/or heard discussed in the past year or two, inbound marketing strategies and the methods used to communicate those strategies are indeed all over the place.

Why?

I think has to do with the following:

• Miscommunication between the client and the inbound marketing consultant. This goes back to communicating the message, verbally and visually!
• Fear of loss! Rather than stand up to the new client and tell them a new direction is required, that to simply add the new media on an old idea is folly and will result in a Meatball Sundae, many inbound marketing consultants will take the line of least resistance and go along with what the client wants, even if it is wrong, rather than lose a client. In most cases, you will lose the client anyway, particularly if you can’t stand up to them and convey your message. So, it is much wiser to stick to your guns early than to flee a sinking ship later and be blamed for it.
• An unqualified inbound marketing consultant. While this is becoming increasingly rare as the incompetent are weeded out by a sort of natural selection, incompetence does exist and it gives the entire inbound marketing consulting industry a black-eye.
• An inadequate budget to get the job done properly. Yes, organic listings are free…but a solid and effective inbound strategy is not. Do not make a sale just to make a sale…it will come back and bite you. And, there is a very good chance you won’t get paid.
• A client unwilling or unable to see the big picture and move beyond an outbound marketing mindset to take advantage of the new media and effective, search-based inbound marketing strategies…including the inbound marketing central hub model.

The fact is, an inbound marketing central hub strategy makes sense, it is easy to understand, and it works!

Inbound marketing is about targeting the proper audience or target market and then creating interest through an interesting and effective USP (unique selling proposition), developing quality content, and increasing brand awareness in the marketplace.

The new media is one of the most effective ways to get your client’s message out. An inbound marketing central hub strategy will focus the attention inward, towards the principal Internet real estate or, to put it bluntly, the money page. Then, it is about conversion strategies and metrics.

If an inbound marketing strategy is ultimately developed in such a way as to focus traffic, leads, and so on in towards the center, the center being the central hub where the call to action can be found, again, the money page, then it is all about creating a landing page that converts.

And that means an integral compenent is the inbound marketing strategy is testing.

Metrics!

Test! Test! Test!

As stated, The Ultimate Internet Image Central Hub Strategy entails developing a central hub, first in the form of a central site, and then driving traffic to the hub from various points online (also hubs and we will develop this over time) to the money site and the to the traditional brick and mortar business, association, organization, or professional practice.

Once the business has acquired the client’s information, either as a result of some of enticement or as part of the sales process, the final stage in the inbound marketing strategy begins:

Short term and long term relationship building!

The chief aim is to get the prospect to opt-in to a lead capture system of some sort or drop them straight onto a sales page of some sort (depending on the type of client you are dealing with). In every instance, the idea is to convert the inbound marketing prospect into a client and then develop a client for life, some say “customer for life,” by attending to the relationship building process after the sale.

In effect, the relationship begins with the initial transaction and a relationship builds from there.

The entire process is a step by step relationship building one that:

• Delivers a client from somewhere online
• Places them in a sales funnel that makes it easy to track, measure, and convert
• Produces an initial transaction
• Builds on the initial transaction creating a client for life

Once we are able to do all of that, we have an inbound marketing central hub strategy that works.

Drop them into the funnel, direct them toward the central hub, convert them from new prospects into clients, and then build a relationship that created life-long clients, patients, donors, and friends.

We will discuss how to take a prospective client through the sales funnel in an upcoming post. We will also discuss how to tap into the greatest resource your inbound marketing client owns, their database of current clients, clients who have trusted them in the past and, even if sorely neglected, will do so in the future if they are contacted and developed properly.

An aside: Many of these articles, blog posts, and videos are just the tip of the iceberg, as I have noted before. If you are an inbound marketing consultant or someone considering the sales and inbound marketing services of The Ultimate Internet Image, please feel free to contact us anytime. We will be happy to discuss any of these topics at length and in much greater depth.

Thank you for taking the time to stop by and please leave a comment.

Your feedback is appreciated!

Contact UII anytime!

John Zajaros
The Ultimate Internet Image
Lakewood, Ohio 44107
Skype: johnzajaros1
216-712-7004
440-821-7018 (cell)

Note: I have made every attempt to provide proper attribution for source materials and images. I have actually added links I didn’t have to in an attempt to be fair. The links are to sites claiming to own the rights to and/or have permission to use the images below. I have taken every precaution and have not used some images I would have liked to because I could not get in touch with the individuals or companies I needed to in order to obtain permission. If you know of better images or would like to have me post your images here in a subsequent post, I would be happy to do so. Just leave a comment and I will get back to you quickly. Thank you!

Marketing Myopia: Inbound Marketing, Hybrid Marketing, and the Offline World

While a recent blog post published on the Hubspot blog entitled Survey: 0% of Internet Users Would Pay for Twitter, written by Kip Bodnar, grabbed my attention for a number of reasons, including the title, there were several significant online advertising and Internet marketing takeaways to be derived from the post and the  original resource used for the post, The Digital Future Project 2010: Surveying The Digital Future YEAR NINE (see resources below).

The title took me back for about half a second because as an inbound marketing consultant I look at Twitter as a resource with multiple applications, a tool, a vehicle, and a means to an end.

Significantly, the majority of people do not view Twitter in those terms, they view Twitter as an end in-and-of-itself. Interestingly, most users look at Twitter as a way to communicate with the world 140 characters at a time, and they have no way to monetize it…nor do they want to.

That being said, a significant minority do engage in buying and selling behavior:

• 42% of Twitter users use Twitter to find out about products and services
• 41% provide opinions about products and services
• 31% ask for opinions about products and services
• 28% look for discounts
• 21% purchase products and services
• 19% seek customer support

These numbers are based on  Twitter Usage In America: 2010 – The Edison Research/Arbitron Internet and Multimedia Study by Tom Webster, VP of Strategy and Marketing for Edison Research. For more on this study , see the link to the video below under resources.

In fact, and here’s the kicker, most Twitter users look at marketing and the monetization of Twitter as an intrusion and an interruption. Incredibly, everything we mainatin as being wrong with outbound marketing (intrusion, interruption, etc), many Internet marketing “gurus” and inbound marketers (many in name only) are pulling the same shenanigans online.

Yup! Intrusion and interruption!

So, here is the million dollar question:

Where is the balance?

And, more to the point, how can we achieve a balance so we don’t alienate the prospective clients we are trying to attract while still getting our message out?

This is the typical marketing strategy on Twitter:

Throw up a Twitter page, throw up some links, Seth Godin calls it yodeling, I call it shouting (or something else) into the wind, tie into Twitter search for the keywords being targeted, watch for what is trending, and then:

Spam! Spam! Spam!

The same is now being done with Facebook Fan Pages, complete with lead capture systems, glitzy graphics, and giveaways.

All for the elusive…or not-so-elusive:

“Like!”

We have indeed taken the old stuff, thrown some whipped cream and sprinkles on it and created a very ugly and nasty tasting concoction…

A Meatball Sundae!

As I moved through the Hubspot post several questions popped into my head. That shouldn’t be surprising if you’ve read any of my previous work…or if you read the post critically, as I am ceratin many of you have. It wasn’t so much what was written in the Hubspot post as what was written in their resource material; and, what had been left out.

Whenever I see a quote, I always check the source for the “rest of the story.” I guess it is the scientist in me?

So, the Hubspot post lead me to the resource document and that really opened my eyes! Then, the resource document led me to an additional worldwide report (see link below) and a number of additional issues, questions, and challenges surfaced.

Ultimately, the Hubspot post turned out to be the tip of a virtual Mount Everest-sized inbound marketing iceberg!

I was going in several different directions by then.

I will explore several of the issues below but the main takeaway from the Hubspot post had to do with something I have been writing and talking about for some time now:

I call it marketing myopia but it may also be referred to as inbound marketing myopia!

This is a huge marketing takeaway!

Marketing myopia has to do with bias. Because inbound marketing consultants work with the Internet each and every day, we tend to think everyone else does…and they do not!

While an increasingly large number of households have Internet access and approximately 82-84% of all Americans use the Internet to some degree (numbers vary with source), the degree of usage is a crucial factor…as is the age cohort, the demographic group of the individual or individuals and how they fit into your marketing.

In other words, are they part of your target market?

I will attempt to explain how marketing myopia, and in particular inbound marketing myopia, relates to what we do as inbound marketing consultants. And, I will also attempt to explain how our perspective, and our approach to marketing our client’s message, their USP (unique selling proposition) and their brand, have a direct impact on our results and, consequently, on our marketing client’s Internet image and their brand.

While marketing myopia isn’t mentioned in the Hubspot post per se, what is mentioned are some of the findings of a University of Southern Califiornia (USC) study conducted by Jeffrey Cole, Director of the Center for Digital Future at USC’s Annenberg School for Communication and Journalism. Dr. Cole has been at the forefront of media and communications research for decades and is recognized internationally as one of the authories in the field.

Interestingly, the findings of the USC study point to what I have been referring to for some time and seem to validate my point that unless a balanced approach to advertising across channels is applied to a client’s marketing strategy, we are doing them a grave disservice.

In other words, marketing has less to do with us versus them, this versus that, inbound versus outbound.

Marketing is about what works. Marketing is about what effectively develops our client’s overall image and their Internet image over time. Marketing is about brand awareness. And, of course, marketing is about sales over time leading to an ongoing relationship and a healthy bottom line.

Marketing is a balancing act and marketing is about reaching your client’s target audience with a message they will be receptive to and will act upon.

In other words:

• Views
• Clicks
• Comments
• Feedback
• Leads
• Appointments
• Traffic
• Conversions
• Sales
• Upsells
• Downsells
• Referrals
• Ongoing Relationship
• Profitability

Yes, it is true that we have witnessed a paradigm shift and many are now fully invested in what has been referred to as the new media and permission marketing. We have witnessed the rapid evolution of permission marketing. We have also witnessed several offshoots and now we have:

• Permission Marketing
• Relationship Marketing
• New Media Marketing
• Inbound Marketing
• Web 2.0
• And  so on!

While we have witnessed all of this and more, and this is significant, there remains another world out there, an offline world, and it would be folley, particularly as marketers, to ignore it.

The challenge is, as it has always been:

How to do effectively reach ALL of our clients’ target markets?

The Good Ole Days and Outbound Marketing

I remember the good ole days, and Seth Godin alludes to them right off the bat in his book Meatball Sundae, it was 1964 and all you had to do was throw enough money at an average product and you were set. In fact, the same was true in 1974 and even in 1984…down turns, oil embargos, and recessions aside.

Publish a full page spread in the Sunday Plain Dealer or the Chicago Tribune or the New York Times (if you had really deep pockets) and you were set. In fact, all you had to do was sit back and wait for the traffic because it was pretty much a done deal!

There were “Invitation Only Sunday Sales” at car dealerships, all done by direct mail. Invitees stood in lines, many times for 2 or 3 hours, for a $500 savings and free steak knives!

Better still?

If you got your commercial on Bonanza or the FBI, “Starring Efrem Zimbalist Jr.,” on Sunday nights?

You could make book that Monday morning you would be busy taking orders, a lot of orders. Those two shows, and others like them, were family institutions and the equivalent of a Super Bowl ad playing once a week.

The world was different and those days are gone!

Or are they?

***I would argue there are a lot of people who still sit down and watch American Idol and Criminal Minds, there are still people who sit down on Sunday morning with a cup of coffee or a can of Diet Coke and read the New York Times, there are people who still listen to their favorite radio station, and there are still people who get home from work and the first thing out of their mouth is:

Yup!

“Did we get any mail?”

There are people who have a computer but rarely turn it on, there are people who can’t set up an email account and have no inclination to learn now, and there are people that will never use a cell phone, will never send an Instant Message, have no idea what Skype is, have no idea what a tweet is, and they still think MySpace is a website for kids!

OK! Back to the future!

The 1950s through the early 1970s were the Wild Wild West for many advertising, marketing, and PR firms, particularly the 50s and 60s. Things remained good through the late 1980s, with the exception of a few hiccups in the economy.

Embargoes, Recessions, and Carter…Oh my!

In the old days, advertisers had a captive audience and, as long as we (advertising firms) put our clients’ products in front of viewers enough times, we looked like heroes.

Radio stations synced their ads at specific times, so there was no running away from them, you could flip stations but just got more of the same, more commercials. Television shows all had their commercial breaks at the same moments so, other than a bathroom break, you weren’t likely to stray to another channel, at least until cable came along and ruined the party…and the monopoly on your time.

As a result, we lived with the intrusions, we lived with the commercials. Some people bought 8-track tapes, cassettes, and then CDs. Or they bought VHS tapes, then DVDs, and finally Blue Ray and HDDVDs…and so on.

I would suggest there is a very large segment of our population that still lives in the offline world and avoids intrusions in the old fashioned way.

Is it shrinking? To be sure!

But it is still there and they can only be reached by effectively marketing to them in addition to your inbound marketing strategies.

Heresy?

Perhaps. But it is also reality.

There are two worlds and you must market to both!

Enter the Internet, New Media, and Inbound Marketing

The Digital Future Report 2010

• Americans: Over the 80% barrier. 82% of all Americans use the Internet in some way.
• 19 Hours Weekly: While the average time per week is 19 hours and 66% of all Americans report having used the Internet for more than a decade, the most significant gains have been the year-to-year gains over the past 2 years.
• Internet Usage and Age-Related Trends: Interestingly, 100% of individuals under 24 years of age report Internet usage (saturation due to expose in schools?). The report notes that a surprisingly high number of individuals from age 36 through 55 are not Internet users. In the age bracket from 36 to 45 years of age 15% are non-users. The age bracket from 46 to 55 shows 19% of all Americans in that age cohort are non-users.
• Incredibly, while the youngest age cohort, the under 24 years of age grouping, has accepted and uses the new media, the majority of the remaining groups go not (and this too goes along with what I’ve been saying about marketing myopia and two worlds):
  • 24 years of age and older: 50% do not use Instant Messaging (IM)
  • 24 years of age and older: 79% do not work on a blog
  • 24 years of age and older: 80% do not participate bin cat rooms
  • 24 years of age and older: 85% do not make or receive phone calls online

Marketing Myopia

One can only guess what the numbers look like for other forms of new media. Once again, this makes my point about their being in fact two worlds and focusing on one (inbound marketing) to the exclusion of the other (through other effective forms of advertising) is folly and leaves a huge gap in your market strategy. You will fail to reach a large portion of your client’s target audience…particularly if they are older.

• Technophobe versus Technophile: The techophobes are gaining ground! The longstanding debate has taken an interesting turn and, of the individuals 16 years of age and older who thought that communication technology made the world a better place in 2002 (66%), now only 56% believe we are better for the communication technology we share. Interestingly, the gains made in the eight year period from 2002 through 2010, when the study was released, are disproportionately vast when viewed against the gains of the previous decade…and yet we seem to be going backwards. Are we in for a technological backlash? And, what sort of implications would that have for inbound marketing?
• Politics and the Internet: The most interesting case of Internet usage for political gain is the last Presidential election in the United States.  Perry Marshall offers an interesting recording of a discussion he had with David Bullock. Bullock de-constructed the Obama campaign one slice at a time and the results are interesting, to put it mildly.
  • Interestingly, The Digital Future Project 2010 report states that while 70% of all users agree that the Internet is an important component in political campaigns, significantly less than half (29%) believe it will give people more say in government and less still (27%) believe politicians will be any more responsive or will care more about what people think.

The Internet and Buying Behavior

• Buying Online: 65% of all adult Internet users make purchases online. Interestingly, this number has not increased since 2008. That means that of an estimated population of 310,232,863 (CIA July 2010 est) with 15 years of age and over population of 247,852,853, adjusting for those individuals between 15 and 18, approximately 97,500,000 adults make an average of 35.2 purchases per year online, up from 34.1% in 2008. That’s a staggering 3,432,000,000 purchases per year in the United States alone! That’s 3 and one-half billion, with a “B,” purchases annually. Not dollars…purchases. The dollar amounts are mind-boggling!
  • What goes to my argument about marketing myopia is that 35% of the adult buying population is not being accounted for. Think about those buying numbers, particularly in light of the fact that they are likely to be generated by the older and more-affluent portion of the age cohorts from 36 to 45, 46 to 55, and 56 to 65. These are the age cohorts using the Internet less and yet they are a huge part of the economy. Marketing myopia?
  • And this is huge, the buying behavior of teens is not adequately accounted for in this study. This oversight may be a major flaw in this research. Teen buying behavior, given a 100% penetration as far as usage goes, cannot be overlooked.
• Internet Sales Impact on Traditional Brick and Mortar Retail Business: If 82% of all Americans use the Internet and 61% have said they purchase less through traditional retail stores as a result of their online buying (down from 69% in 2008, interesting, perhaps the novelty has worn off for some?), what does this trend suggest even if reversed slightly of late? Depending on what set of figures you use, 124,000,000 people (being conservative) are buying less “at the store.” In this instance, the numbers      suggest that if traditional brick and mortar businesses do not make the shift and create an Internet image many will be extinct in less than 5 years, probably less than 3. Well, the picture is not rosy, is it?
• Purchases Online – Top 10 Internet: If you are an inbound marketing consultant and you are working with brick and mortar retail clients in these niches? Get them online yesterday!
  • 59% Books and Clothing
  • 55% Misc Gifts
  • 53% Travel
  • 47% Electronics and Appliances
  • 46% Videos
  • 41% Computers and Peripherals
  • 40% Software or Games
  • 40% CDs
  • 38% Hobby Supplies

The Center for the Digital Future study noted above and entitled The Digital Future Project 2010 has 203 pages of useful data. The research in the study can be used to better inform your marketing clients. The highlights of this report are available free but the full report or reports, there is also the World Internet Project 2010 report, are only available in complete form as part of a license purchase running anywhere from $500 for an Individual License of a single report to $2000 for a Corporate License for both reports.

The report is worth the investment, both in terms of time and dollars. The Digital Future Project is the most important and longest running longitudinal study focusing on Internet usage and the impact of usage behavior, trust, trends, advertising, and marketing online.

In other words, this is a must for anyone engaged in advertising and marketing consulting…and particularly for inbound marketing consultants.

Ultimately, the Hubspot post, the other resources they used, and the reports I added here to bring you this overview are all suggestive.

Marketing is still in a transitional period and the ultimate reality may be very different from the one we are experiencing today.

How will it differ?

I would suggest a hybrid marketing approach will emerge. I believe the hybrid marketing strategy will offset the current Internet marketing – inbound marketing mania or craze we are currently in. The love affair with the new media and Web 2.0!

Why? Because it is the nature of the beast!

We have a tendency, particularly in the United States to:

• Adopt something wholeheartedly, often to an extreme.
• Then, after a period of time there is a knee-jerk reaction, a tendency to sway back in the opposite direction, almost as a correction for going overboard to begin with.
• Finally, we achieve a balance, something we would have created to begin with if we hadn’t been so darned excited about the new stuff….the new toppings…the new media.

Much of what we see will be gone in 5 years, in 10 years we will laugh at ourselves for our foolishness.

Doubt me? Think about some of the trends we have jumped in on with both feet and lived to regret…or at least laugh about.

In the meantime we have to figure out how best to serve our clients with the resources we have. As marketing consultants our responsibility isn’t to the communication vehicle, it isn’t to the media, it’s to the client!

If it takes jumping upside down on green bananas to get the job done you have a choice…don’t you?

Right now the green bananas are Twitter and Facebook and YouTube and Vimeo and EzineArticles and so many more for the inbound marketing consultant. And, they remain well-designed and well-thought out direct mail pieces and campaigns, follow up thank you cards, asking for referrals and then following up on them, tracking traffic onsite and engaging walk-in traffic so you can track them whether they make a purchase on the first visit or not, and a myriad of other tried-and-true marketing methods that work. and that cannot be considered inbound, and are perhaps not strictly outbound, although some are, and they work!

Actually, there is enough here for several books on marketing. In fact, there have been several very good ones written on inbound marketing. There is also a lot of other “stuff” out there, “stuff” (the four letter kind) that is a complete waste of your time and mine. And that is the topic of another blog post, a post on trust and the quality of online material. Many people are losing faith, they simply do not trust what they read online to be useful and accurate.

Everything I have written here can be verified and I have posted the links below, something I rarely do. However, this material is important and it is very dense. So, it may be helpful to walk in my shoes and discover, as I have, that there is another picture out there and it hasn’t fully developed yet.

One thing is for sure…it will be interesting. Marketing is never dull!

I hope you will comment on what you have read here…if you are still reading! If you are, thank you…it is appreciated! Please, provide your own insight. It will greatly enhance ever reader’s time here.

Thanks for stopping, for reading, and, hopefully, for commenting!

John Zajaros
The Ultimate Internet Image
Lakewood, Ohio 44107
Skype: johnzajaros1
216-712-7004

Inbound Marketing and Communication Media Resources

The Ultimate Internet Image, Inbound Marketing: Twitter Usage 2010 Video by Edison Research

Main Page of The Center for the Digital Future

The Digital Future Project 2010 (link to highlights and full report)

Ericsson’s 2020 Shaping Ideas (Very Useful and Insightful)

The World Internet Project International Report 2010 (303 pgs, 463 Graphs, 9 Major Areas of Study, 87 Specific Subjects and Detailed Responses)

Hubspot: 0% of Internet Users Would pay for Twitter

Dave Bullock’s Report on the Obama Campaign and the De-Construction of Social Media

Perry Marshall’s Interview of Dave Bullock Re: Obama’s Social Media Campaign

CIA Population Statistics

Monday Morning Quarterbacking and the Inbound Marketing Week in Review

Many of the observations I’ve made and ideas I’ve had over the past week are still floating around in my head from last night’s post: Inbound Marketing Week In Review - Inbound Marketing, the New Media, and Meatball Sundaes.

I was still weighing two or three ideas for this past week’s Inbound Marketing Week in Review when I settled on the list of new media and inbound marketing topics I wrote about, the topics I usually cover with my inbound marketing consulting clients…and my take on them.

In a way I am of the Stephen King School of Writing. I get an idea, or a thought begins to crystallize in my mind, and I will either let it sit in my head and see if it takes hold, or I will write it down in my notebook and let it sit there instead. In either instance, I will wait and see if it has traction, if it takes shape over a few days to a week. If it hasn’t taken shape or I haven’t done anything with it after a few days, chances are I never will and it really wasn’t that good or that exciting, at least to me, to begin with.

However, every once in while I get an idea that does take hold!

When I get an idea that grabs me, something with some traction, a sense of excitement comes along with it. The excitement begins to build and that’s when I know I really have something. The idea then moves to the next stage and I begin to write an article or a blog post. On occasion, I take the idea and create a video. But that’s the topic for another article or blog post.

See? It never ends!

The same process I use for developing ideas holds for the articles I write. I begin writing articles all the time, some days I begin several. I begin reading several books at once too. It’s just they way my mind works. It really isn’t about focus, it’s more about appetite.

Then, once I have several ideas that have taken shape and articles or blog posts have been started, one of the articles usually takes off. The article or post will either take shape immediately, and that’s when it is fun because everything just flows, or it will sit for a time. If I let something sit and it makes sense when I reread it, then I know I have something.

The funny thing about many articles and blog posts I write, even at this stage, is that they just don’t stand the test of time. What looked great as an idea and even started off nicely as an article or post just kind of fizzles out. Actually, there are quite a few more that fizzle than pop!

It’s just that way with ideas, and articles, they may seem great when they first pop into my head but only a few stand the test of time and fewer still stand the written test.

Significantly, ideas are a lot like dreams, they are fleeting. As a result, ideas should be written down or otherwise cataloged. If you try to remember dreams, you can’t. The same is true of ideas, most ideas you have are gone a few minutes later, so if you want to keep them, write them down or record them.

Recording Ideas

I use a digital recorder and a lot of little black books for my ideas. The Little Black Books are made by Moleskine and I buy them by the dozens. I use them for ideas and for taking notes at meetings with clients. I am never without one. I’d love to say I thought of it on my own but such notable artists, thinkers, writers, and scholars as Van Gogh, Picaso, Hemingway, and Chatwin have used the very same notebooks for the past 200 years.

So, if it is good enough for them….

The nice thing about all of this is that in writing everything down, ideas are never an issue. Or rather, lack of ideas is never an issue. Interestingly, ideas that seemed very good and very important when floating around in the gray matter often do not stand the test of time or the test of ink and paper.

Yet, others do!

There are times when there are so many ideas I simply do not know where to begin. It is a nice problem to have and it all begins with writing ideas down, working the ones that really seem hot, giving the rest some time to percolate, and then building upon the ones with legs.

This is one of those occassions! Lately, I have a lot of ideas and not enough time in the day…or at least not enough of me to go around! It’s not because I’m some sort of a machine when it comes to great ideas. In fact, most of my ideas are terrible. But in writing them down or using my digital recorder to store them, and then putting them through the process described above, I am never at a loss for solid ideas. Once I get to the point where I feel I have a few solid ideas, then I begin to apply them and see if they survive.

At times like this, when I have so many in the queue, so many that seem to be solid, I simply use the most scientific method I know. I close my eyes and point!

No, not really…but almost!

I generally pick the ideas I can get excited about, the ones that intrigue me the most, because those are the ones I’ll put more time and effort into. And those are the ones that are likely to work for my inbound marketing consulting clients.

The Ultimate Dilemma: “Choose Wisely Grasshopper!”

Yes, I like to pick ideas to work on that intrigue and excite me but this is also the real world and I have to eat. Ideas with no hope of generating even a little interest are shelved, not forgotten, particularly if they seem interesting to me, just put aside for a time when I can play with them.

As an inbound marketing consultant I have a myriad of responsibilities, many of them are vitally important. Many of my responsibilities as an inbound marketing consultant will have a direct impact on whether or not my client stays in business. That is not arrogance or conceit, it’s the truth…and it is humbling. If you are not just a little in awe of the repsonsibility you have, you probably should think about doing something else for a living.

I’ve stated time and time again, as inbound marketing consultants, we hold a scared trust!

As inbound marketing consultants we are responsible for the success or failure of our clients’ businesses. When everything else is pealed away, it is our ability, or inability, to apply our ideas to the new media, and hence to the inbound marketing strategy we develop for our client that will define the overall success of the business, practice, organization, or association we are working with.

The better the ideas, the better they will translate and apply to the new media, the better the inbound marketing strategy!

Seth Godin’s Meatball Sundae

As Seth Godin has stated on more than one occasion and in more than one way (read: Meatball Sundae), the health and welfare of a company is a direct reflection of the effectiveness of its marketing. In today’s world, that means the use of new media in the right way and not simply as a new “topping” on an old organization.

Inbound marketing strategies are based on original ideas, and the ability of its inbound marketing consultant to shape how the new media is applied to a new way of doing business.

Ideas! Ideas! Ideas!

A great idea often means the difference between success and just another Meatball Sundae….some of the new marking stuff sprinkled on top of the old organization.

So, get a lot of ideas in the hopper and then do your homework. Check for interest, trends, keywords and keyword phrases with legs, and then apply your ideas to the new media and your inbound marketing strategy.

Then, be prepared to do a few things:

1. Think of more inbound marketing ideas!
2. Test more inbound marketing ideas!
3. Apply more inbound marketing ideas!

The success of failure of your inbound marketing strategy has everything to do with the ideas you are able to generate and how you process them; and then apply them to the new media.

Ultimately, your client’s success and yours are inextricably linked so happy idea hunting. The nice thing is you really don’t have to hunt for ideas, ideas are in infinite number. You are constrained only by your imagination and your ability to recognize and apply ideas once envisioned.

Inbound marketing is and exciting and intriguing endeavor. All things are possible if you simply open the floodgates of your mind. Prepare yourself to receive, and then record, the myriad inbound marketing ideas, good and bad, that will issue forth!

Good luck and don’t forget The Little Black Book and a small, handheld digital recorder. In combination, they will transform your life and your inbound marketing consultancy.

John Zajaros
The Ultimate Internet Image
Lakewood, Ohio
Skype: johnzajaros1
216-712-7004

Inbound Marketing A through Z: Beginning a Marketing Consultancy – Part III

Once you have come to know your prospective client and have agreed to go forward, making sure you will be able to work together for some time to come, it is time to get down to business!

Up until now the discussion has been about strategies and branding, unique selling propositions (unique selling point – USP) and video marketing, the power of the new media to build relationships and how inbound marketing is the best thing since sliced bread. You have no doubt discussed how, with the proper mix of inbound and outbound marketing strategies to include blogging and the use of social media, you will be able to enhance your new client’s Internet image, getting them to page one of the various search engine results pages (SERPs) for the keywords that will reach their target audience.

If you are really sharp, you have also discussed how you will, at the same time, use traditional marketing, now referred to as old media, outbound marketing strategies, to gain additional traction.

Please note: It is crucial to use what works.

Marketing is not an either-or proposition, as in inbound marketing or outbound advertising, it is about converting leads, prospects, and prospective patients into life-long customers, clients, and patients. The proper marketing strategy will yield an ongoing relationship that profits both sides of the equation for years to come.

When viewed as a comprehensive strategy, there is one goal:

To increase traffic to the website and through the door, literally or figuratively, converting traffic into leads, appointments, and sales; thus building a relationship before, during, and after the initial sale and, as stated, gaining a client for life.

How?

Well, whether you are reading this as a marketing consultant beginning to build your own inbound marketing consultancy or as a prospective marketing client, attempting to get an idea of what is in store for you if you take the next step and initiate a formal, inbound marketing consultation and competitive analysis, the process is fairly straightforward.

If you have been through the inbound marketing consultation, whether as the consultant or as a prospective client, you will know many things about your niche and your target market.

The information you need can be derived from the following resources:

• First, “Google” you’re your client’s business name and personal information, if relevant.
• Alexa Rank
  • Traffic Stats: Daily Traffic Rank Trend (up or down over 30 and 90 days)
  • Reach (percent of global Internet users who visit your site if your client has one)
  • Pageviews (percent of global pageviews)
  • Pageviews/User (daily pageviews per user)
  • Bounce % (the percentage of visits that consist of a single pageview)
  • Time in Site (daily time of site)
  • Search % (the percentage of visits that come from a search engine)
  • Search Analytics
    • Search Traffic
    • Top Queries from Search Traffic
    • Search Traffic on the Rise and Decline (based on keywords)
    • High Impact Search Queries (popular queries relevant to the client’s site)
  • Audience
    • Audience Demographics
    • Visitors by Country
  • And much more
• Quantcast
  • Daily, Weekly, Monthly Traffic
    • Per Person
    • Visits
    • Pageviews
    • Pageviews per Person
    • Visits per Person
    • Global Traffic Frequency
  • Geographic Data
    • Countries
    • States
  • Demographics
  • Business
    • Small
    • Medium
    • Large
    • Business Activity
• Google
  • Keywords (Free Adwords – External Keyword Tool)
    • Wonder Wheel
    • Current Trends
    • Video for Keywords
    • And much more!
  • Analytics
  • Page Rank
  • Ultimate SEO Tool
  • Google Rankings
• Market Samurai – In my opinion the best overall keyword tool available
  • Keyword Research
  • SEO Competition Research
    • Extremely useful analysis of page one competition, analyzing a myriad of factors
  • Page Rank Research
• SpyFu – In my opinion the best competitive analysis tool on the Internet
  • In Depth Keyword Research
  • In Depth Competitive Keyword Research
  • In Depth Competitive Comparison and Analysis
    • Includes competitors’ advertising trends, budgets, keywords purchased, and ads run over the past 12 months
      • Incredibly valuable tool
• KeywordSpy – Competitive research is on par with SpyFu and should be used together with SpyFu when possible
  • Excellent resource for tracking variables over time
  • Easy to use Mozilla plug-in
  • Amazingly powerful window into just what the competition is doing!
• Google, Yahoo, and Bing
  • Check for number of pages each of the Big 3 acknowledges
  • Check for number of links

If you have used most or all of the above, you are ready to create an inbound marketing strategy what will work. If you haven’t…what are you waiting for?

If I had to pick 3 tools and was contrained by budgetary concerns, the 3 I would choose are:

• Google (Beginning with this link)
• Market Samurai
• SpyFu

In that order!

If budget is not a concern, and it shouldn’t be by the time you begin servicing clients, all of the above mentioned resources are vital. Significantly, most are free.

Research completed, the first step is to create a social media profile. The social media profile should be comprehensive and across an array of niches but focusing primarily on social media sites relevant to your client’s audience.

Use the following socioal media hubs as a guide. There is a great deal of overlap but if you cover the four mentioned below your client will have excellent inititial coverage and you will have an easier time getting their message out.

• Ping.fm
  • Crucial – I use Ping.fm for all of my clients, daily. Use Ping.fm’s list of “networks,” setting up all of the networks available.
• OnlyWire
  • As important as Ping.fm and as easy to use – Again, set up all the “services” available.
• HelloTxt
  • Once again, a very useful hub – set up all the sites that link through HelloTxt.
• XeeSM
  • Like XeeSM a lot! XeeSM has a super array of apps and is very easy to use. The creators are very responsive and it fills out the four hubs I set up for every client.

If you have set up all four of the social media hubs above your client will have approximately 225 social media profiles and you will be able to control the daily message through the four hubs.

Not bad, huh?

The video sharing and article directories are next.

Video marketing is absolutely crucial for a number of reasons.

You have undoubtedly heard the saying:

Video is king!

Consequently, video is essential to new media, inbound marketing success. We live in the video age. Video will reach incredible numbers quickly and the shelf-life of well produced videos is worth the time and expense to do it right.

The best tool available to get you message out quickly and efficiently is TrafficGeyser (or Traffic Geyser). TrafficGeyser is a powerful resource, one you simply cannot do without. TrafficGeyser combined with something as inexpensive as a $200 Flip MinoHD and a decent tripod will get you started creating quality videos in no time.

TrafficGeyser offers a number of advantages when setting up your client’s inbound marketing strategy:

• TrafficGeyser allows you to set up multiple profiles for clients, thus allowing you to control all your clients’ campaigns from a single platform. At TrafficGeyser’s Platinum level you will have access to approximately 125 additional sites, including:
  • Social media sites
  • Social bookmarking sites
  • Article directories
  • Video sharing and video marketing sites
  • Podcast sites
  • Blogging sites
  • TrafficGeyser will then allow you to upload blog posts to all of the blogs you set up to reach through TG.
  • TrafficGeyser allows you to upload all your videos to the various video sharing sites, thus saving you hundreds of man-hours over the course of a year. Control all of your accounts through a single interface.
  • TrafficGeyser allows you to post articles to the various article directories with a click.
    • That’s right! You can set up your article directory memberships through TrafficGeyser and then upload them to the various directories from a single platform.
    • This feature allows you to set up all of your article directory profiles from one platform and then control them from your TG account. This is a real timesaver!
    • TrafficGeyser allows you to post to the various podcast sites.
    • TrafficGeyser allows you to set up RSS feeds.

By the time you have completed setting up the first four hubs (Ping, OnlyWire, HelloTxt, XeeSM) and your TrafficGeyser profile for your new client they will have approximately 350 new media marketing profiles across the Internet. With this kind of coverage, provided you create quality content, your client will see a significant bump in traffic, leads, prospects, appointments, and sales within 90 days and a huge jump in the first 12 months.

The secret is really no secret at all, it simply takes quality content delivered consistently over time. If your client already has a USP or you help them create one (upcoming blog post) and combine that with the right inbound marketing strategy using all the resources available to you and mentioned above, you will be a hit and your clients will love you!

The formula is simple:

Links + Longevity + Quality Content = Increased Traffic

A well-focused message will reach the proper target audience. If you develop a unique seeling proposition (USP) that captures your target market’s imagination and deliver quality content over time, you will have people linking to your site and it will increase in authority. Couple the above with a well-constructed video marketing, delivering first-rate, well-written articles to the various directories and you will own you niche in less than a year.

Consistent, quality content delivered over time equals inbound marketing success and guaranteed profitability using the new media.

Above, you have everything you need to get the ball rolling!

In the next article we will talk about site construction, blog versus static website, premium WordPress theme versus the freebies, and the various shopping carts available. We will then get into email marketing and the various providers. We will also consider a number of other resources and various factors to consider when building your client’s Ultimate Internet Image.

I will then go into detail concerning the various resources available to streamline submissions even further, how to upgrade your video equipment, including why and why not, and what audio program is the best and when to use it.

For now?

You have enough to get started, beginning to serve your clients well!

If you would like a comprehensive inbound marketing consultation, to include an assessment of your current marketing strategy, as well as a comprehensive competitive analysis, contact me today at The Ultimate Internet Image (see the number below).

Good luck!

John Zajaros
The Ultimate Internet Image
Lakewood, Ohio 44107
216-712-7004
440-821-7018

Understanding the Importance of Social Media for Offline Businesses

Long-time business owners may not think social media and offline business should coexist, but in realtiy, and particularly in today’s marketplace, a social media presence is essential. Brick and mortar businesses can use social media for branding, gaining name recognition and visibility at an extremely reasonable cost. Social media and inbound marketing are valuable tools in an advertising toolkit and should be an integral part of any business’s marketing strategy. Social media is also called the new media marketing.

How can you become involved in social media as an offline business? Start with a blog about your business and what you do. Be sure to update the blog often and encourage participation by way comments. You can research, discovering which social networks your customers use and become a presence on those networks. For example, you can create a Facebook page and invite customers and friends to visit your page. The page will link back to your blog and drive traffic back to your site and provide additional exposure for your business, thus increasing brand awareness.

Twitter is a very popular social media network. Most followers on Twitter are very loyal and will help promote your brand providing you engage without spamming. You must learn the social rules of Twitter and follow them accordingly or you will lose more clients than you will gain but if you use the proper etiquette you will profit for your involvement.

To make social networking work for your company, you must provide useful content that people will want to share. Bloggers today are becoming a leading source of information; work on building relationships with other bloggers through social media networks and they will provide valuable links for you.

Several social networks are specialized for businesses.

Examples include:

LinkedIn

ecademy

Xing

XeeSm

Naymz

viadeo

Explore these and other business/social media sites for the best fit for your company. It may not be wise just to join a large number of networks that you cannot maintain.

LinkedIn is one of the largest and most popular social networking platforms for business. By forming a LinkedIn group related to your company, you can attract possible sales leads. Ask your employees and others in your field to join your group. The group page will be linked to your blog, so users can find you easily. As an expert in your field, you can also answer questions on LinkedIn and gain exposure in that way.

Ecademy, spelled ecademy (small “e”), is another social network for companies and has grown quickly, having a loyal membership base. Ecademy allows you to post your business profile and connect with other entrepreneurs. Business owners can receive advice as well as promote their own services worldwide. Networking groups are a popular destination on ecademy.

Xing claims to be the number one business/social network in Europe. Over eight million people use Xing. Xing sets up connections between businesses so they can find others to meet their needs and sell their services and products. You can search among all the professionals listed to find the right match for your needs. Xing also features groups and popular events, where you can meet other network users. Job seekers will find a separate application for them on Xing.

Naymz is an online network that offers some different features from some of the other business networks. Over one million people subscribe to this free service. Naymz offers a blogging feature and identity verification, among other things. The main idea on Naymz is to establish a positive reputation. Users build their reputation score through various assessments. If you have a high-scoring reputation on Naymz, the network will provide you with a sponsored Google listing. Naymz also assists in monitoring internet sources for any time your name appears online.

XeeSM states that they are “a social business application platform.” Professionals can keep all their contacts and their individual social networks together in an orderly fashion. Salespeople are able to reach clients through any number of social media; therefore, time and money are saved. XeeSM also provides a way for recruiters and job seekers to find one another quickly. XeeSM also offers various applications, including a business level app that is quite useful.

Brick and mortar business should embrace new media, inbound marketing, Web 2.0, etc. Social media is a low-cost way to build your image worldwide. Social media and inbound marketing are the future of advertising; it is better to become involved sooner than later but in the right way, with an overall marketing strategy designed to create brand awareness and a unique online identity, the ultimate Internet image.

Would you like to talk about your business’s social media strategy? Allow us to help you create brand awareness and a social media identity that will connect with your target audience!

Contact Us Today!

John Zajaros

The Ultimate Internet Image
Lakewood, Ohio 44107
216-712-7004 (bus)
440-821-7018 (cell)
johnz@ultimateinternetimage.com

How to You Make Video Marketing for Your Brick and Mortar Business?

Videos are one of the best ways to engage customers in today’s expanding Internet market. Video marketing and offline business go hand in hand. Brick and mortar businesses can use video marketing to reach an online audience that might not otherwise know they exist.

Videos can be used via a variety of platforms and then distributed by way of social media. Video has become the King Kong of new media marketing, delivering brief, targeted messages to highly targeted audiences.

Using video to promote your brick and mortar business may seem like a scary proposition; and, to many business owners it is. Interestingly, video can be fun and will do wonders to enhance your Internet image and your brand. If you simply cannot get in front of a camera, or do not have the time, there are a number of inbound marketing firms that will handle the entire process for you; and, at a relatively low cost when viewed against the cost of television.

Marketing videos should be short and sweet, they do not have to be complicated. If you plan to talk and need a script, be sure to write a brief script and practice it. You can also wing it, depending on your comfort level in front of a camera and with the subject material.

Use music in your video or give a quick tour of your business, be upbeat and engaging. The more engaging, the more visual, the better! Make your videos short, sweet, and to the point, you have between 30 seconds nd 3 minutes, after that you will lose your audience! If you find you sound like the teacher from The Wonder Years, get someone to do the videos for you…please!

Video and Inbound Marketing

So how do video and inbound marketing work together? If you really want exposure for your business, you may want your video to go “viral”. This means it will be posted all over the web and will draw traffic to your website. An effective way of promoting your video is to send it to friends, employees, and customers but also make it available to the general public. Post your videos on YouTube, Break, Viddler, and a few of the others and watch it go viral, particularly if it has solid content and is engaging. YouTube and many of the other video sharing sites will automatically announce your new video to the various social media sites, so make sutre you are connected that way.

Video gives customers a way to see behind the scenes at your business and see how you operate. It is not effective to just make a short video piece and upload it to YouTube alone, use oen of the many services available to get your videos out across the Internet. While many people are attracted to TubeMogul because it is free, it is only free for personal use. To get your videos out across the web, use TrafficGeyser or perhaps Senuke, the former is by far the best. New media marketing plays a huge role in successful video marketing and vice versa. Companies should promote their videos via their social media memberships and on their blogs. Get the word out and let people see your video campaign.

Viral Video?

How do you create a viral video? Comedy seems to work well; people enjoy sending funny videos to their friends but be careful. Music is also a popular element – check out a Creative Commons license to use someone else’s music. Don’t worry about utilizing high-quality equipment for filming. Most You Tube videos are made with very basic cameras. I would suggest a Flip MinoHD or Flip Ultra and two tripods, one for the desk and one for biggeer jobs. I would also recommend Googling for free music sites (this is just one), there are a number of them available.

Investigate other video-sharing sites in addition to YouTube, as mentioned above. Again, TrafficGeyser is an excellent resource but you can join TubeMogul and get access to a list of video sharing sites that way. Experiment at first and see what you can do on your own or, you can hire a professional video marketing firm or an inbound marketing consultancy that specializes in video and let them handle it for you.

Contact bloggers in your field and get suggestions, send them a link to your video and ask them for their input. You can also place a link when you comment on other blogs, as long as it is related to the blog content and isn’t spammy. Above all, ask for input and you will get what you need, ask for the order and you will get banned. Spam is an online death sentence, so be open, honest, and do not overtly sell via social media or on other bloggers blogs.

Getting to Page One using Video Marketing

Marketing video can help you get to page one in Google rankings, and fast. The number of videos competing for a spot on page one is far lower than the number of articles and blog posts for the same spot…and search engines love quality video. Videos have less competition; therefore, it is easier to climb to the top. Make your video fun, informative, and short and you will find it on page one for the keywords you target in a few days, often in a few hours.

In addition to posting a great short video on your site, you must caption the video with appropriate keywords in the title, description, and tags. A video with an optimized title and tags has an even better chance of achieving a high search engine ranking (page one status).

Brick and Mortar Business and Video Marketing

An effective video marketing strategy does not mean every video must go viral. Offline (and online) businesses should consider videos part of a comprehensive, new media, inbound marketing strategy. Video adds an element of personality to a business’s message and provides an identity and a connection. Employees and customers enjoy videos and may pass them on to others, a mini-viral effect of sorts.

The rewards of video marketing can be huge; and video marketing can definitely be viewed on the “fun” side of new media marketing.

So, have fun and get found!
John Zajaros
The Ultimate Internet Image
Lakewood, Ohio 44107
216-712-7004
440-821-7018
johnz@ultimateinternetimage.com

The Ultimate Internet Image

In Your Eyes:

Becoming a Student of the Business Part 2

I spend a good amount of time every day looking at what the competition is doing in my business, primarily the business of inbound marketing, although I do have other business interests. I focus most of my attention on how traditional brick and mortar businesses, also referred to as offline businesses by the online community, interact with the online world, the Internet.

Interestingly, I not only spend a big part of my day studying my business, how to build it, how to make it more effective, and how to market it better, how to serve my clients in the best way possible, I also study the businesses of my clients and the businesses of my client’s clients; and, most importantly, their competition.

Studying the business practices of others is essential in sales and marketing; and, particularly in outbound advertising and inbound marketing consulting.

Additionally, it is imperative we become students of human behavior; and, particularly of buying behavior.

How are we to market to our target audience if we don’t know who they are and what motivates them?

I am constantly amazed by marketing firms, some I have dealth with, that spend a ton of money on flow charts, mind maps, graphs, and fancy websites offering this, that, and the other thing; and yet, have no idea how to market themselves, much less support their clients’ needs.

But man can they make an awesome mind map or flow chart!

The USP or Unique Selling Proposition (or Unique Selling Point)

Significantly, even if we know who our target audience is and what they react to, if we are incapable of reaching them and gaining their confidence (i.e., know, like, and trust), it is more likely than not that we will meet each other on the unemployment line.

Without the proper message, USP or unique selling proposition or point, and the proper messenger, your marketing efforts will fall on deaf ears…or no ears at all!

“Standing on the Shoulders of Giants!” Modeling and Marketing Success

Modeling what works and learning from what doesn’t as a business strategy has been around for a very long time.

In fact, modeling has been around for centuries. Wise men and women have been taking what works, “borrowing” it if you will, and building something even bettter for at least 400 years that we know of; and, probably a lot longer. The 400 years, give or take, is just how long wise men and women have been talking about it.

As early as the twelfth century, scholars have referred to modeling in very specific terms:

Bernard of Chartres (d. after 1124) spoke of being “like dwarfs on the shoulders of giants, so that we can see more than they….”

Isaiah di Trani (c. 1180 – c. 1250) “Who sees further a dwarf or a giant? Surely a giant for his eyes are situated at a higher level than those of the dwarf. But if the dwarf is placed on the shoulders of the giant who sees further? … So too we are dwarfs astride the shoulders of giants. We master their wisdom and move beyond it. Due to their wisdom we grow wise and are able to say all that we say, but not because we are greater than they.“

And of course the most famous of all, the individual often credited with this quote, mistakenly so, is Sir Issac Newton (1643-1727):

“If I can see further than anyone else, it is only because I am standing on the shoulders of giants”

Others who have acknowledged the need for modeling, for the perspective gained from those who have come before include:

Isaiah di Trani (1180–1250) “If I can see further than anyone else, it is only because I am standing on the shoulders of giants.”

Diego de Estella (Didacus Stella) a 16th century Spanish mystic and theologian.

Robert Burton (1577–1640) English scholar and vicar at Oxford University, wrote The Anatomy of Melancholy.

René Descartes (1596–1650) French philosopher, mathematician, physicist, writer. He has been dubbed the “Father of Modern Philosophy.”

Friedrich Nietzsche (1844–1900) 19th-century German philosopher.

Interestingly, the quote is also used in a myriad of different ways, including on currency, as a business motto, and the title of a book:

The British two pound coin bears the inscription “STANDING ON THE SHOULDERS OF GIANTS” on its edge and has so since 1997. Google Scholar has adopted “Stand on the shoulders of giants” as its motto.

Google!

Tony Robbins refers to modeling often, as do many others across a variety of endeavors and disciplines. Tony Robbins has made a career out of helping others understand and apply modeling to their lives, personal and business.

Tom Hopkins is another modeling expert, a sales and marketing trainer who has built a career teaching sales professionals to model certain, time-tested sales strategies.

Why Entrepreneurs Engage in Modeling

It is because modeling has been demonstarted to be effective through the ages and across disciplines that successful businessmen and women engage in it.

Entrepreneurs, Internet marketing “gurus,” brick and mortar business owners, academics, medical practitioners, sales and marketing consultants, athletes, and even politicians engage in modeling to achieve their goals.

Yes, thinking “outside the box” is essential but doing what works will usually get you there faster than attempting to reinvent the wheel. In fact, we would be foolish not to apply the lessons learned by those who have blazed the trail before us in our daily lives; personal and, certainly, in business.

The questions on your mind if not on the tip of your tongue, because they were on mine, are undoubtedly:

Who do we model?

How do we know what specific strategies and behaviors to model?

And ultimately:

Who do we listen to?

In other words, who really knows what they are talking about?

The reality of the situation is that unless we do our homework, we can’t know!

When we are in school we do homework to get a passing grade; and, if we work hard enough we get an A. Conversely, if we don’t study there is a good chance we will fail.

How much more do we have riding on our business success and/or failure?

Interestingly, and in spite of all that is riding on an individual’s success or failure, many business people, online and offline, simply open their doors and hope for business. Whether in the form of leads, actual floor traffic, orders, patients or appointments, many business and professional people simply get up in the morning, go to work, open the doors, and hope.

This is a recipe for failure!

Often, and at times out of desperation, the brick and mortar business owner will throw a little money at the problem, usually in the form of outbound advertising (i.e., newspaper, radio, yellow pages, shotgun direct mail, or novelty advertising, etc.) with no way to track results and little hope a lasting impact on the business.

Again, a recipe for failure…and disaster!

Tracking the Who What, Why, and Where: A Successful Marketing Strategy

In most instances, a customer walks through the doors, looks around, perhaps even makes a purchase, and leaves without ever being asked their name, how they got there or any relevant contact information.

Cash?

“Thank you very much. Have a nice day!”

Goodbye Forever!

What is the  likihood they will ever be back? How can you know if you don’t track it?

One Sale or Many: An Overall, Ongoing Sales and Marketing Strategy…Inbound and Outbound

The most difficult and the most expensive client to acquire is the one is walking through your doors for the first time based on your marketing efforts. Incredibly, and inspite of the cost, this is also the visit we fail to monetize properly. At the very least we should be collecting contact information (i.e., name, phone number, email address, physical address, etc.) so we can market to them again, and again, and again…

…until they buy from you again, and again, and again….

Interestingly, we also fail to market to the clients or customers we have already acquired, our current and past customers. In many instances we can’t market to them because we failed to collect their contact information from them in the beginning, even at the point of sale!

The Value of the Client/Customer List

A business’ client list is the most valuable resource they own; and yet, most businesses fail to engage their past clients on a regular basis through routine follow up and targeted marketing strategies.

This is why it is important to become a student of your business and your competitors’ business, so these opportinities are not missed and every possible resource is fully exploited.

When I say exploited, I mean it is a positive way and not in the negative context. Exploiting clients, past of present, in a negative manner is the shortest route to disaster.

Once you have acquired the relevant information from your clients and prospective clients, it is imperative you understand your market and the marketplace or you will not reach them. Or, if you do reach them, it will not resonnate with them because it is off target.

Becoming a Student of the Marketplace: Understanding the Market and Human Behavior

Ultimately, you must also become a student of human behavior, as mentioned above, and a student of the marketplace. Sadly, many business owners do not.

How could we not?

Particularly if we deal with the public day in and day out?

Market Forces, The Economy, and the Impact on the Overall Sales and Marketing Strategy

Unfortunately, and particularly in this economy, with most businesses large and small simply trying to keep the doors open, many business people feel all of their efforts need to be, must be, directed towards the business itself and not on the advertising and marketing.

Or, the business owner believes he or she must conserve their resources (i.e., money, capital, etc.) in order to make it through, until things “turn around.”

Big mistake!

In fact, in a down economy there is an even greater need for an effective sales and marketing strategy!

However, a businesses marketing must be targeted, it must be trackable, and it must provide a reurn on investment that justifies the expenditure.

Simply throwing image building ads in the local Gazette is not only a waste of resources, it is money that could have been spend on a direct response advertising strategy that is trackable and will work.

If it doesn’t?

You will know it and you can adjust it accordingly.

The days of:

“Biggest Selection and Lowest Prices!”

…are gone!

Unless of course you are a big, dumb company with deep pockets.

Or?

You are independently wealthy.

Many business owners look at the current business climate, and the pressure to market their business effectively, as Catch 22!

• If I spend more time and money on the marketing end of the business in order to better understand it, and the forces that drive traffic through the door, in whatever form, I have to take time and money away from the day-to-day running of the business.
• If I take time away from the day-to-day running of the business in order to learn the marketing of the business I may not have a business.
• However, if I don’t take time away from the day-to-day running of the business to learn how to market it more effectively, I may not have enough business to have a business.
• Additionally, I can’t spend money on marketing strategy because money is tight.
• However, if I don’t spend money on marketing, people won’t come through the doors.
• If people don’t come through the doors, I won’t have enough business to make money.
• If I don’t have enough business to make money, I won’t have a business!

A Yossarian-like dilemma:

Entrepreneurial Catch 22!

Ultimately, a decision must be made:

Am I going to sink or swim?

Help is Available: Inbound Marketing and the Brick and Mortar Business

Interestingly, many business people think they are in it alone and that help is either impossible or is out of their price range.

Neither is true!

Many business people, particularly when struggling just to stay afloat get so preoccupied in the struggle, fail to look around for a life preserver.

It is at this moment a decision is crucial:

Do I continue to flounder until I go under or do I ask for help?

It is always interestingly, and more than a little sad, when I experience first hand a business person who would rather drown than ask for help. I would argue that after procrastination, pride and ego, branches of the same tree, are the root cause of almost every business failure.

Help is always available!

The business owner, whether online or offline, has got to come to the realization that:

“I need help to make it because I am going to drown out here on my own. If the business is worth saving, and mine is, I need help. The business is making enough money to keep the doors open, so it is time for help!”

Michael Gerber and The E Myth Revisited

Whether an economy driven crisis or need due to growing pains, the transition  Michael Gerber refers to in The E Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It as infancy to adolescence, there comes a time when an entrepreneur, whether a brick and mortar business owner or an Internet marketer or ecommerce business owner, must ask for help.

It is at this crucial point most entrepreneurs, brick and mortar business owners and online business people, turn to a marketing consultant for help.

The point of desperation?

For some, certainly!

In the case of a dying business?

It is precisely the wrong time to take such action, it should have been taken long ago. Yet, it may be the last gasp, the last prayer for a dying business, but it must be done if there is any hope of saving it.

Interestingly, the businesses I do my best work with and for are the businesses who call as soon as they know they have an issue, put their marketing in my hands, and say:

“Fix it!”

Interestingly, every business will go through the same sort of growth experience, growing pains if you will.

One thing is certain, without assistance, most businesses will fold!

Michael Gerber notes that most business people look at the first 5 years as the make or break period, make it through the first 5 and they are home free. In fact, Gerber points out that of the 20% who make it through the first 5 years, that’s right, only 20% make it through the first five, only 20% of those businesses make it through the second five years!

That’s 4 businesses out of 100!

The F…O…U…R that make it…the 4%?

They get help!

The rest go back to whatever they were doing before or worse. Sadly, many can’t go back to what they were doing before and now, broke and disillusioned, have no clear idea what they will do next.

The reality is tragic when considered against the alternate reality.

The alternate reality?

Help is available. The proper marketing strategy could have not only assured the business’ long term survival, it would have contributed to building something meaningful and lasting instead.

Finding help is the topic to be explored in Part III.

For now I will say this:

Caution!

Most Internet marketing gurus and most inbound marketing consultants have little time in the trenches and a lot of time on the benches.

In other words, a significant portion of their careers have been devoted to telling others how to do something they have very little experience doing themselves.

Give me a marketing consultant who has also been a business owner with over 20 or 30 years in the trenches, someone who understands the importance of a  target audience, the marketplace, and the forces that drive both and I will show you someone who can add something to your experience.

Significantly, that is also the kind of marketing consultant and business owner who is receptive to strategies offered by others, someone who is always learning.

Interestingly, the average Ultimate Internet Image client has been in business for 24 years!

Two of UII’s clients have been serving Northern Ohio for over 40 years!

One of my clients has an MBA and is a Six Sigma Balck Belt!

It is the wise entrepreneur who knows when to say:

“I need some advice, can you take a look at this for me and see what you can do!”

I have been in sales and marketing, building businesses and helping them grow for more than 35 years. Aside from a short stint in academia, running around the rain forests and tucked away in museum basements doing research, I have been a student of sales and marketing, of building brick and mortar businesses…and now of Internet businesses, as well.

You know?

Many would argue business people with over 40 years of experience would no longer need the assistance of an inbound marketing consultant, or any kind of marketing consultant for that matter. The opposite is true.

The aforementioned businesses have been in business as long as they have because they are receptive to advice and they are responsive to shifts and changes in the marketplace.

In other words, the wise business owner understands they must adapt or perish; and, they also know when to ask for help.

Contact The Ultimate Internet Image (UII) for a comprehensive sales and marketing consultation, to include a competitive analysis.

While primarily an inbound marketing consultancy, UII’s mission is to deliver results in the most efficient and effective manner possible. By applying both outbound and inbound marketing strategies, our focus is on trackable, direct response marketing strategies that work. In other words, marketing strategies yielding the greatest return on investment in the shortest amount of time!

Professor John P. J. Zajaros, Sr.
440-821-7018 (cell)
216-712-6526 (offce)
Skype: johnzajaros1
johnz@ultimateinternetimage.com

Internet Marketing Consulting: Inbound Marketing, New Marketing and the New Media
In Your Eyes: Becoming a Student of the Business Part I

Yesterday, I had the pleasure of interviewing a fine young man for a position I have created at The Ultimate Internet Image, a new inbound marketing consultancy focusing on the new marketing, at times as new media marketing, in Lakewood, Ohio just west of Cleveland.

This young man is a recent graduate of one of the finest small colleges in the Midwest and it was a real pleasure to spend time with him. If this young man is reflective of the caliber of the young men and women in that generation our world will be in good hands.

During our 2 1/2 hours together, we talked about everything from life and success to fear of failure and service.

We also talked about fear of success and getting out of your comfort zone in order to succeed!

I believe fear of success is at root of failure for many. Many people, in all walks of life, simply do not want to stretch, alter their lives (even for the better), and break free of inertia.

As the interview unfolded, and we began to speak more about the business, the nuts and bolts of an inbound marketing consulting business, and of excellence, responsibility, and service, we spoke of helping others get what they want; and, in doing so, guaranteeing our own success, personal and in business.

Then, he asked several very good questions:

“How do you consult for so many different kinds of businesses?”

Answer: By becoming a student the business and the businesses of our client’s competitors, focusing not only on the local economy but how the overall economy shapes and affects traffic, sales, and the bottom line.

In other words, we look at all aspects of the business, their competition, and their target market or audience.

Once accomplished, we develop the ultimate internet image…along with an offline identity. This means combining brand awareness with direct response marketing and relationship building.

Ultimately, we develop an effective, overall marketing strategy, one that incorporates inbound, new media marketing with targeted, quantifiable outbound advertising strategies with one goal:

Increase traffic, leads, prospects, patients, clients, members, sales, and overall profitability.

“What is it you do and how do you do it?”

Answer: See number one and below. Additionally, watch for Part II in this series.

“Don’t you have to know an awful lot about the business you are working with if you are going to effectively serve them?”

Answer: Yes! Not only will we see the business through the eyes of the owner, managers, and employees, we will also see the business, the competition, and the product, service, and/or practice through the eyes of the market, the target audience itself. By the time we are ready to begin developing a marketing strategy, we will know the business as well as anyone in the business (competitors) or interacting with the business (target market).

In other words, we will become students of the business, entrepreneurs by proxy, with one goal:

The Ultimate Internet Image will seek to develop the most effective new marketing strategy possible, online (inbound marketing) and offline (outbound advertising), in order to increase traffic, leads, prospects, patients, clients, members, sales, and overall profitability.

Of course there’s more!

But the questions he asked ceratinly got the ball rolling…it was a good start!

Not only were these smart questions, he was interviewing me at the same time I was interviewing him; and, they were questions I had hoped he would ask.

Smart!

I smiled and thought of a Peter Gabriel concert I had been to years before. The song “In Your Eyes” just popped into my head…that’s how my mind works at times.

Go figure!

In this case, the title would be more like:

“Through their Eyes!”

But what the heck!

After acknowledging the questions and providing a short answer to each, I told him how happy I was he had asked them; and then, I started to explain in greater depth.

“When we take on a client, regardless of the business, we bring to the table over 30 years of experience in sales, marketing, and advertising,” more if you count the experience of everyone on our team.

I continued, “Much of my experience is based on creating and running brick and mortar businesses, from the ground up, often starting from scratch (i.e., on a shoestring budget…if that!).

“Significantly, most businesses share many of the same challenges, many of the same issues; and, this is the case whether we are dealing with a professional practice or a tree service, a tanning salon or a bed and breakfast, a pet store or a pizzeria.

“In each and every instance, one thing is certain…no clients, no business!

“It really comes down to that,” I explained. “No traffic, no leads, no prospective clients, no one through the door, and the doors will close. It is inevitable and it is a universal!”

“Without an effective marketing strategy, without targeted, direct response marketing, without the proper balance of effective outbound advertising and inbound marketing, and without sales, the company will go extinct. So many companies, big and small, are closing their doors every day across the country; and, in fact, around the world, due to lack of traffic.”

He nodded.

I went on to explain how frustrated I had been as a new business owner back in the mid to late 70s and early 80s, just starting out, building my first businesses. The challenges were myriad, much as they are today.

In the late 70s the economy was about to tank and the region of the country I was attempting to build a business in, the Midwest, was being transformed forever…right before my eyes…and not necessarily for the good!

The biggest challenge was in not only needing to know everything about my business…but being required to an advertising expert, as well. I had to deal with marketing my business in the most effective way possible. I could sell, that was a given, “igloos to Eskimos” and all of that. How best to market my business, how to advertise effectively, that was the real challenge!

How?

I stayed awake nights thinking about that word!

Consequently, not being able to track my results effectively because the only thing I knew how to do was mimic other, larger, more “successful” companies, I struggled daily with marketing and advertising. As my business grew, and as I began to network with other business owners, I found I was not alone, that we were all struggling and failing miserably to get the most bang for our buck.

Then, in the late 70s the economy took a nose dive, many local businesses took a nose dive right along with it…permanently! We started hearing about service economies, outsourcing, and The Rust Belt. The steel industry collapsed, the automobile industry gasped, and I built my business.

What else could I do? Failure was not an option!

My business did not collapse, we actually flourished. Significantly, our success was more about what we were offering and how happy our clients were with what we were providing. We had discovered Gary Halbert’s starving market and then fed them a diet of excellence.

The results were amazing!

Ultimately, we survived the recession. Interestingly, some would argue it was as bad as our current one, a matter of perspective and time, I suppose? We made it because our clients referred others to us…and the referrals referred clients to us!

Girard’s law of 250 in action!

We were providing excellence and our clients, the average one having a 250 person sphere of influence, told others.

And so on, and so on, and so on!

Kind of like the hair commercial. Talk about an effective ad campaign!

Unfortunately, or fortunately as it would later turn out, not being a “big dumb company” (read: Dan Kennedy and Frank Kern), I didn’t have an unlimited ad budget. I had limited funds and needed to know that the money I spent was being spent properly; and, that the return was not only trackable but the return on investment (ROI) justified the expenditure.

In other words, I had to become a student of not only advertising but of sales and marketing.

He raised his eyebrows and said, “Sales?”

I smiled again.

“Yes, sales!

“You see, whether you are a physician or a dentist, an accountant or a lawyer, a restaurant owner of a yoga instructor, you are ultimately a salesperson.”

We talked about this for a while. I asked him why so many new professional people and business owners joined the Chamber of Commerce, the Lions, the Jaycees, and other social and business networking organizations. I asked him how a new dentist grew a practice from zero to hundreds, particularly when he or she was new to the community and creating a brand new practice.

Then I asked him how many ads he had seen on television for attorneys lately!

He nodded and smiled.

Funny thing?

I can remember when an attorney would have rather been drawn and quartered than be seen advertising his services. Risking his reputation and perhaps more!

Now?

It is the norm!

“Does that mean they are doing it right?” I asked.

He frowned and then shook his head, “No!”

I smiled again!

“Bingo!”

In fact, most of the time, businesses are still advertising like it is 1964 and the Internet was never invented. Or, they are attempting to throw up a static website and then call it day, mission accomplished.

We know what happened the last time someone proclaimed mission accomplished when there was still work to do…right?

A Static Website?

A business owner might draw some nice pictures on the wall of a cave, perhaps in France or Germany, it might be more effective. Perhaps the media would think it novel and travel to see it. You might even be able to get an art major from the local college to do the drawing for you…outsourcing the development and design! Do a YouTube video!

With tens of thousands to tens, and even hundreds, of millions of web pages fighting for the first ten spots on Google’s page one for a given keyword phrase, does anyone really believe a free, static website will ever be found?

Having someone without a marketing background, and particularly someone without inbound, new marketing (new media marketing) knowledge develop your Internet image?

You might as well save the money, or send it to your favorite charity, it will do the world, and you, a lot more good. At least you can feel good about it and write off the charitable donation. Pay someone to “develop” a static website?

Ugh!

Well, I don’t want to beat this to death!

He nodded again. He was nodding and smiling. You could see all the lights going on, and staying on!

Shouting into the wind!

You see, years ago, before Al Gore invented the Internet and dinosaurs roamed our city streets, people would get the biggest yellow pages advertisement they could afford and then pay through the nose month after month because that was “the place to be.”

Then, you could buy newspaper advertisements, the bigger the better. The ads were either full page, before doing so took the cost of a second mortgage and your first born male child, or at least above the fold and to the right.

Radio has always been an enigma, almost impossible to track and expensive.

Television advertising, and especially a 30 minute block for an infomercial, particularly before Ted Turner changed the world with cable, was out of reach of the “average” small business owner. Television advertising was and remains effective for some, a waste for others, and exceedingly difficult to track for all.

So, back in ‘64, ‘74, even ’84, when you had a big promotion, spending a year’s wages for a weekend of outbound advertising, you did what you could.

You hoped a lot, said a few prayers, and even chanted manic mantras for hours in front of a mirror!

Oh, and don’t forget the rabbits foot!

The old jocks among us would wear the same socks all weekend…or wear their lucky tie! And don’t forget the same underwear!

Yes, jocks are a superstitious breed…as are most entrepreneurs!

Shouting into the wind!

The end result was what I call the “throw enough spaghetti against the wall and some of it will stick” model.

Or, shouting (or perhaps doing other things?) into the wind!

Ultimately, it was not unlike taking hundreds of dollars, putting on a blindfold, spinning around until dizzy, and then throwing a dart at a board full of advertising choices!

You might actually hit something useful every once in a while…maybe! Often? You missed…you hit nothing.

Or you hit the cat and your wife and kids wouldn’t talk to you for a week!

Outbound Advertising!

Outbound advertising or outbound marketing is a form of advertising. Outbound marketing is often viewed negatively, it is often intrusive, and, for most businesses, largely ineffective.

Commercials come on and you change the channel on the radio or you get up and use the restroom before the show comes back on.

As for your yellow pages?

Where is yours?

Most people can’t tell you where it is in their house, if they’ve even brought it in off the porch, because they don’t use it any more…they “Google” what they want!

Yes, the yellow pages can still be a useful tool, particularly as so many flee the phone book for greener pastures, less competition for attention. But you must know how to direct your message, your marketing, accordingly.

Yellow Pages
Newspaper Ads
Radio
Junk Mail
Billboards
Specialty Advertising
Etc.

It is all the same for many, shouting into the wind, unless of course you have the proper direct response, inbound marketing strategy; and, the right consultant to augment and direct it.

Even then, to become an expert, or even just very good at it, takes experience and deep pockets; and, particularly in this economy, most small businesspeople simply do not have a lot of either.

The end result?

You shout into the wind until hoarse, none of the spaghetti sticks or certainly not enough to justify the expenditure, your arms get tired from chucking spaghetti at the wall all day, every day, and then you run out of money.

Eventually, you ask for help or close your doors. Often ego, pride, or something else gets in the way, the owner waits too long, and by the time they ask for help it is too late.

All that’s left are the formalities.

“Is it that bad?” He asked.

“It is that bad!” I answered.

The real tragedy is that none of it has to happen. There is help available and it is cost effective…but they have to ask! Or, they at least need to be receptive enough to listen when someone approaches them and offers assistance.

“Heck! We offer a free consultation and competitive analysis. Do you realize how much can be learned in an hour or two? Think about how much we have covered here today!”

“Ah!” Back to sales!” He said and smiled.

I told you, this young man was sharp.

“Yes, and the biggest issue is that people are sales resistant, they just don’t want to be ‘sold’ anything!”

“So, how do you reach them?” he asked.

“Consistency and an unconventional approach! And, we don’t SELL anything…ever!

“We offer a service. We offer to serve once we know we can be of assistance, not before! We don’t even talk price until we know everything there is to know about the prospective client’s business, their competition, and their audience. If we can help and if we feel the client is a good match, meaning someone we can work with long term, then we talk.

“Never before!

“Interestingly, while people do not want to be sold anything, they usually don’t mind a suggestion, an offer of assistance, just as long as they don’t feel obligated.

Reciprocity

Reciprocity is a powerful force and many people just don’t want to be indebted to us or anyone else! Even when we offer something free, people will often refuse. It is an interesting reaction but it is another cultural universal, reciprocity.

“In fact, the most difficult sale to make is the initial consultation…and it’s free!

“For some people anyway.”

“For others?” He asked.

“Well, for some, as stated, you simply cannot give ‘stuff’ away, they are too far gone or defensive to be open and receptive to our message, or any message, and that’s fine.

“Ultimately, we can only help those who want help and they will only ask for our help once they know, like, and trust us.“

Know, Like, and Trust!

“In other words, we never sell anything…ever?” He restated rather than asking.

“Correct! We offer our services and through service we succeed too. Our company is an inbound marketing consultancy and it is solely about excellence. The sales will take care of themselves, ours and our clients’. Success and service are inextricably linked!”

As Zig Ziglar put it years ago, and others have said it in different ways since, and I am paraphrasing:

To get what we want we help others get what they want…first, last, always!

So, he said, “Success comes from helping others get what they want.”

“Yup, that’s it!” I agreed.

“Success means doing the best we can with what we have. Success is the doing, not the getting; in the trying, not the triumph. Success is a personal standard, reaching for the highest that is in us, becoming all that we can be.” Zig Ziglar

Success is constant and never ending improvement, CANI! Tony Robbins.

Success is based on action, selfless action in all things.

“If we seek only to serve, we will be more successful than you can imagine, now as we begin down this path together.

“Additionally, the journey we take is a journey of discovery, a challenging experience that will touch people in ways you can’t conceive of right now…but it’s coming…and it’s amazing!

“Ultimately, we serve others and their success is our success. If we do not help our clients succeed, we will fail right along with them, period!” I said.

In summing up this blog post, part one of two, the last point in the interview was this:

This is the foundation upon which this business is built…we take on a scared trust when we take on an inbound marketing consulting client.

I take on a scared trust when I take on an employee.

In both instances, in the case of the client and in that of the employee, they have said to me, to our company, The Ultimate Internet Image, I am putting my life in your hands. I am not only putting my financial life in your hands, I am placing the fate of my business in your hands. I am also placing the lives of my family, my spouse and my children, in your hands.

I think I know you.

I like you.

I am going to trust you with my life and I will trust you with the well being of those I cherish most, my family.

I take this charge very seriously!

It is humbling and the responsibility can be a lot to handle…but everyone that works for The Ultimate Internet Image will understand, must understand, what we are doing and the incredible responsibility we have, the sacred trust we hold.

After all, we are responsible for another individual’s life! In every respect, we owe them our best, we owe them excellence, and we owe them our undying gratitude for being allowed to serve!

It is through service we grow, it is through challenging others to do the same we become trusted…we become trusted friends. Once again, it is a sacred trust!

Marketing is now about a lot more than just the yodeling
[or shouting into the wind].
It’s about the entire package.
What you say as much as how you say it.
New marketing is our future. (pg. viii)
~ Meatball Sundae by Seth Godin

Character is the ultimate reflection of who you are,
more-so than reputation!
Character is who you actually are!
Reputation is only what other people say about you!
~ John Wooden

For more information about inbound marketing [new marketing – new media marketing] and The Ultimate Internet Image, call any time. I will always answer my phone or call you back as soon as I am able.

Note: We do not pick up the phone while with a client, ever! That is their time, as it will be for you…should you call or email us for more information.

John

Professor John P. J. Zajaros, Sr.
The Ultimate Internet Image
CEO & Director of Marketing
440-821-7018
216-712-6526
Skype: johnzajaros1
johnz@ultimateinternetimage.com
excellencepaidforward@gmail.com (personal email address)